Please e-mail Julia @ sales@littlepapershop.com for questions or concerns. We try our best to respond to customer questions within 48 hours. If you have not heard back from us please check your "spam" or "junk" folders. Sometimes our e-mails get re-directed. Still nothing? Contact us again! We won't avoid you so if you still haven't heard back your message didn't reach us. We value your feedback positive and negative!